As technology continues to advance, the hotel industry has also evolved and adapted to meet the changing needs and expectations of their guests. These days, it is essential for hotels to invest in technology that enhances the guest experience.
In this article, we will discuss some important things you must know about hotel guest experience technology.
The power of a mobile key:
The first physical touchpoint for many guests is now their own smartphone, a foundation of modern hotel guest experience technology. Mobile key technology allows guests to bypass the front desk entirely. They can check in online, receive a digital key, and go straight to their room. This solves a major pain point, especially for weary travelers arriving late or those who simply want to avoid a wait. It’s a clear upgrade that puts control directly in the guest’s hand.
Personalization through data:
Hotels are getting smarter about remembering preferences. Integrated systems track a guest’s past choices like a favorite type of pillow, room temperature, or a request for a high floor. On subsequent visits, the room can be automatically set to these preferences before they even arrive. This thoughtful use of data makes a guest feel recognized and valued, turning a standard room into their room.
The in-room voice assistant:
A simple voice command can now control the entire room. Guests can adjust the thermostat, draw the curtains, turn on lights, play music, or request fresh towels without moving. This hands-free control adds a layer of luxury and accessibility, making the room feel more intuitive and responsive to a guest’s immediate desires.
Streamlining service requests:
Gone are the clunky phones and paper doorknots. Apps and in-room tablets allow guests to message the front desk, order room service, or schedule a wake-up call with a few taps. This direct digital line of communication is faster and more efficient for both guests and staff, ensuring requests are logged correctly and handled quickly.
Contactless payment solutions:
The checkout process has been simplified. Secure, stored payment information allows for a truly contactless departure. Guests can review their bill on their phone or the in-room television and simply leave when ready, often receiving a digital receipt via email. This smooth finish eliminates a final queue and leaves a lasting positive impression.